“Our furnace stopped working on a February Friday night. I called Wallace early Saturday morning. A service tech., Ryan, returned my call within a few minutes and was at the house within an hour. Fortunately it was an easy fix. Ryan was extremely courteous, professional, and knowledgeable. He explained that our old furnace was not going to last much longer and recommended replacement.
Flash forward to early April. We were so happy to see the Wallace Services vans parked in our driveway this morning! And we have never been happier to have that “new furnace smell” flowing gloriously through our home only a few hours later!! Our previous furnace was 20 years old and certainly on its last legs. The new Lennox furnace that they installed is almost half the size, twice as efficient (or more), and super quiet.
Ryan and Kevin were our service techs and they were absolutely excellent. Very professional, polite, and expedient. Their workmanship is fantastic and they cleaned up thoroughly when complete. Our communication with the Wallace office personnel has been equally excellent. Very detailed and prompt throughout the process from quoting, through scheduling, and completion. A terrific family-owned and operated local business working hard to earn and maintain their excellent reputation daily! Highly recommended!”
“It's always a pleasure when Joe comes out to do service calls. He's knowledgeable and very friendly.”
“We were really stuck. We tried working with another contractor when our a/c died, but had an absolutely horrific experience. Not only was our a/c not fixed, but the contractor was rude, unreliable and dishonest. Then we decided to go with Ryan Boyle at Wallace Services. What a HUGE difference!!! We can’t speak highly enough about Ryan’s honesty, integrity, professionalism and abilities. He gave us a very reasonable quote to fix our issues, communicated through the whole process, went out of his way to help us in a difficult situation and facilitated a smooth and successful end to what started as an awful and terribly inconvenient problem. We now have freezing cold a/c and a great relationship with a fantastic professional, Ryan Boyle, who we will use anytime an issue arises with our HVAC system. A big shout out also to Joe at Wallace as well for working with us and making the whole process easy. We can’t thank you both enough and will recommend your company, and Ryan, to everyone we meet. Thank you!!”
“We had a wonderful experience with Wallace Services, but it comes with a little story.
We hired someone else to replace our existing a/c system. Unfortunately, that person came out and did a substandard job, replacing our old system with a NINE-YEAR-OLD system, even though the contractor told us it was brand new. It quit 3 days later. Needless to say, the original contractor was not responsive to our request to come back and fix his mess.
Which brings me to Ryan Boyle. We should have hired Ryan with the first time around. It would have saved us a world of aggravation. Ryan took time out of his busy schedule immediately to come take a look at our problem. He was able to correctly diagnose the problem, performing several tests the other contractor never even suggested. Ryan got to the root of the problem quickly and provided us with serial number evidence that the previous contractor put an old unit in our home.
We then hired Ryan to replace the faulty a/c unit. He recommended a brand he thought was high quality, but moderately priced. He was extremely knowledgeable about the problems we were experiencing, how to resolve them and the product lines his company carries. He installed the new unit quickly, efficiently and correctly - the FIRST time. He was respectful and polite and extremely capable in his work. Our new unit has been working for over a month now and our home has never been more comfortable. What most impressed me about Ryan is his quiet intelligence and get-it-done attitude. His word is good. If he says he will be there, he will be there and he will do quality work. I guarantee will not be disappointed. We can’t speak highly enough of him and we will certainly use Ryan and Wallace Services again for all our HVAC needs.”
“Joe and company always do a great job!”
“Great work! Tech was knowledgeable and friendly.”
“Have worked with Wallace Services since 1992 and they always do a great job. Highly recommended”